on orders of $99 or more continental USA customers only. Simply look for the "Free shipping" logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE! Valid on in stock products only.
We ship Mon - Fri. styleultimate shipping cut off time is 3:30pm EST 3:30pm PST. Decals, Stickers, Flames, Camo and custom orders please allow up to 2 day processing time. Please know that transit time is Monday-Friday as Saturday and Sunday are not business days.masisvip.com, FedEx and USPS do not guarantee shipping times. Orders over $250 may require a signature. Some International orders may require additional handling if the location is in an extended zone.
For International shipments styleultimate is NOT responsible for extra import fees, it is the customer's responsibility to cover the shipping fees as well as customs/taxes fees that may be added by their country as well. If your shipment is damaged in transit styleultimate will do its part in filing a claim and replacing the damaged product, however to reship the product shipping fees must be collected from the buyer in order to reship the product out of Country once again.
All Vinyl products purchased are custom manufactured to a specific order and are not returnable or exchangeable. Please take special care to order carefully and completely we always recommend samples available here at masisvip.com. Ask all questions before placing an order. When buying one of our products please note that the item is being sold only as described. No changes or alterations to the item (except in the case of color / finish prior to shipment) can be made at any time and will not constitute grounds for a return. All SPECIAL ORDER products are non refundable and non exchangable. masisvip.com will replace or exchange only for those products which are deemed to be incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness before shipment. You must inform us about defects, shortages, and exceptions within 3 days from receipt of order is considered complete. There are absolutely no replacements, exchanges or refunds issued after product is installed.
Please note that products ordered at different times may have different lot numbers, therefore we can not guarantee a color or pattern match.masisvip.com and partner manufactures are always making changes to provide you with the highest quality products. masisvip.com does not guarantee any application of our films. We are here to help if you need tips on installation but can not be held responsible for installation failure.
Please be aware if a claim needs to be filed for a product it must be sent back within the time frame to file a claim with that company "usually 30 days depending on the manufacturer" if the time frame has exceeded this period we are not able to issue any type of replacements for claims. We must follow the procedures of the manufacture throughout the claim process and credits will not be issued until the claim is finalized. Please understand that most manufactures do not issue a refund for granted claims, you will instead receive a credit that you can use toward a future order from Styleultimate for any product desired. We are not held accountable for any film that is not handled within that procedure. Shipping is non refundable and there is also a 20% restocking fee incurred with all vinyl returns.
We provide assistance in purchasing, please contact us for help to prevent any ordering mistakes. All non-defective returns are subject to a 25% restocking fee or full value exchange minus shipping costs. Before returning any item, you must contact us for a RMA# within 14 days of your invoice date. The RMA# must be written or printed on outside of package. All items returned without a RMA# will be refused. Defective items may be returned for a exchange of the same item only. All items must be in "new" condition, in original packaging with all contents included. Any discrepancies could result in a delay or partial forfeiture of your credit. For all lighting products, please test item for factory defects prior to installation. No cancellation, refund, or exchanges on special order items. Shipping is non refundable.
Parts & Accessories:
No returns or exchanges. Please take special care to order carefully and completely. Ask all questions before placing an order. When buying on one of our products please note that the item is being sold only as described.masisvip.com will replace, or exchange only for those products which are deemed to be incomplete or defective by a company representative. All products are quality-assurance checked for flaws and completeness before shipment. You must inform us about defects, shortages, and exceptions within 3 days from receipt of order is considered complete. There are absolutely no replacements, exchanges or refunds issued after 4 days.masisvip.com will not be liable if you order the wrong product. If you receive a product that does not match the description, please contact us immediately and we will resolve the issue. For any shipment that is refused or returned due to incorrect address provided by customer, you will be responsible for fees associated with reshipping item. Shipping costs are not refundable. We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.